Knowledge the Purpose of the Casino Host

Throughout my career I have been asked one specific question greater than any other, 'What does a Casino Host do'. It has become very difficult to answer. My solution was 'I assist in the casino's profitability' that was followed by a 'what''?
If you Google Casino Host, if you have been pages of definitions, job descriptions, how to become a Host. It is even classified by Wikipedia! The position even has many names; Casino Host, Player Development Executive, Executive Casino Host, Marketing Executive. The position falls under the marketing department and in most cases reports to The Director of PLayer Development who therefore reports with a VP of Marketing.
Most casino players haven't met a host, determine they have a host or qualify for tons. Some casinos may have a link under the Gaming tab that may introduce the Hosts for that property which has a contact email. Other casinos will provide you with an exact play level you need to achieve when you will be assigned a number. As stated in a very previous article, the Players Club brochure will explain at what tier level you will end up eligible for tons. Unless you're a very large player, you might have never met your host, or even determine if have one. Until he or she calls one to introduce themselves and invite you back to the property. Better called Telemarketing.
The casinos have a data base of guests which may have acquired a players card. The program which is used shows your play. For example; if you might be a slot player it shows total coin-in/coin-out as well as your value for the casino. For tables it shows total buy ins, average bet and time played. This is displayed in 'trips'. Which is every day you look at the casino. It also shows what your value to the casino could possibly be if made more trips.
Making more trips to your casino is founded on your loyalty, the buyer service you receive, maybe if you believe lucky at the exact property, direct mail offers from the property, location and I am sure all kinds of other factors. What if you had a personal casino host that greeted you during your visits, took care of most amenities and room reservations on your trip and made you feel comfortable on your stay? You might be a bit more loyal fot it property. Guests enjoy having a 'contact' in Las Vegas, Atlantic City or wherever you visit gamble. Even local casinos have a bunch program.
If you happen to be gambling at, or frequenting a house on a regular basis and spending some cash, you have tons! You take presctiption someone's list and really should be acknowledged. I know this doesn't happen. The business has changed. It is more about telemarketing and getting you in the door. Personal customer service has become placed on the back-burner. A good host is likely to make the time in order to meet and greet his guests, no matter what the ADT. Everyone wins with this scenario. As a new player you use a contact as well as a go-to person and will probably visit more often, receive more comps and move up a tier or two using the players club. The casino could have an increase in play by you.
A couple of months ago I decided to attempt a casino in a very large chain of local properties that I are not to in certain time. I held the best tier card on the time I was playing there and wasn't greeted. I went the gamers club, received my new card and played somewhat. The following day I received a message from a host thanking me for returning and inviting me back. I replied to the email asking why I wasn't greeted before and why I should return. I never received a reply. Would you visit this property again?
As stated before, if you happen to be spending a qualifying cost and time, you have tons. If you're feeling you deserve one, ask a slot floor one who is the host working and speak to them. Be cordial, polite and expect some customer get more info care. It could be the job

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